SARAH MITCHELL
HOTqualifiedThumbtackCALL TRANSCRIPT
Hi, this is the InLeads assistant calling on behalf of Mike's Plumbing & Home Services. Am I speaking with Sarah?
Yes, this is Sarah. Thank god someone called back so fast.
I saw your request about a water heater issue. Can you tell me a bit more about what's going on?
The water heater in my garage just burst. There's water all over the floor and it's starting to seep into the house.
That sounds urgent. Is the water supply to the heater turned off, or is it still flowing?
My husband shut the valve off but there's still a lot of standing water.
Good that the valve is off. Do you have a timeline in mind — do you need someone out today?
Absolutely today. As soon as possible. This is an emergency.
Understood. Do you have a budget range in mind for the repair or replacement?
I'm thinking somewhere between fifteen hundred and three thousand depending on what needs to happen.
Have you reached out to any other plumbing companies for quotes?
I submitted one other request on Thumbtack but you guys called first.
Great. I've got all the details. Mike will personally call you back within the next ten minutes to schedule a visit today. Is this the best number to reach you?
Yes, this number is perfect. Thank you so much.
HIGH
$1,500–$3,000
1
Single Family
Water heater burst in my garage about an hour ago. There is water everywhere and I need someone out here ASAP. The water heater is a 50-gallon Rheem, about 12 years old.
TIMELINE
Lead received from Thumbtack
8:12 AMAI dialed Sarah Mitchell in 18 seconds
8:12 AMCall completed — 1 min 4 sec
8:13 AMScored HOT — emergency, high urgency, good budget
8:13 AMSMS briefing sent to Mike
8:13 AM