JAMES RODRIGUEZ
HOTcalledAngiCALL TRANSCRIPT
Hello, this is the InLeads assistant calling for Mike's Plumbing & Home Services. Is this James?
Yeah, this is James. You guys do HVAC too?
We do! I saw your request about an AC unit. Can you walk me through what's happening?
The whole unit just stopped working. No cold air at all. The fan outside isn't even spinning.
How old is the unit, do you know?
It's about fifteen years old. A Trane unit. It's been struggling the last couple summers.
Got it. And with the heat today, I imagine you need someone out pretty quickly?
Today if possible. We have two little kids and it's unbearable in here.
Completely understand. What kind of budget are you working with for a repair or potential replacement?
If it's a repair, hopefully under two grand. If we need a new unit, I know that could be up to five thousand.
Have you contacted any other HVAC companies today?
I've got two other requests out there but nobody has called yet.
Well you're our priority. Mike will reach out to you shortly to get a technician scheduled. Sit tight, James.
Appreciate the quick call back. Thanks.
HIGH
$2,000–$5,000
2
Single Family
Our AC unit completely died this morning. It's already 98 degrees outside and we have two young kids at home. Need emergency repair or replacement today.
TIMELINE
Lead received from Angi
2:45 PMAI dialed James Rodriguez in 22 seconds
2:45 PMCall completed — 1 min 3 sec
2:46 PMScored HOT — AC dead in summer, family with kids
2:46 PMSMS briefing sent to Mike
2:46 PM