LINDA CHEN
HOTbookedThumbtackCALL TRANSCRIPT
Hi there, this is the InLeads assistant calling on behalf of Mike's Plumbing & Home Services. Is this Linda?
Yes, hi. I'm really worried about my electrical panel.
I understand your concern. You mentioned sparking — is it still happening right now?
I turned off the main breaker for now because I could smell burning plastic. I'm afraid to turn it back on.
That was smart to shut it off. How old is your home and do you know when the panel was last serviced?
The house was built in 1987 and I don't think the panel has ever been replaced.
Okay, that's almost 40 years old. You may need a panel upgrade. Do you need someone out today?
Yes, today. I don't have any power right now because I'm afraid to turn the main back on.
Of course. Do you have a rough budget in mind?
I honestly have no idea what this costs. Maybe somewhere between eight hundred and twenty-five hundred?
That's a reasonable range. Have you called any other electricians?
No, you're the first ones to call me back. I just submitted the request a few minutes ago.
Perfect. Mike is going to call you right back to get someone out there today. Stay away from the panel in the meantime.
Thank you so much. I really appreciate the fast response.
HIGH
$800–$2,500
0
Single Family
My electrical panel is sparking when I flip certain breakers. I can smell burning plastic. This is a serious safety hazard and I need an electrician immediately.
TIMELINE
Lead received from Thumbtack
10:30 AMAI dialed Linda Chen in 15 seconds
10:30 AMCall completed — 1 min 5 sec
10:31 AMScored HOT — safety hazard, no competing quotes
10:31 AMSMS briefing sent to Mike
10:31 AM